“Assisting Organisations to Optimise their Revenue"
WHO WE ARE
We are a boutique aged care advisory & training service, who provides strategic advice and delivers practical business improvement solutions. Our clients achieve improved business results working with us to lift their marketing, sales, management and leadership performance.
OUR SOLUTIONS
We work with our clients to:-
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Optimise revenue
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Improve Customer satisfaction
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Boost effectiveness and efficiency
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Improve leadership
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Enhance management capability
We achieve these results with our clients by:
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Optimising revenue, through
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Preparing the appropriate marketing plans, strategies and messaging;
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Developing scalable, consistent sales models and processes;
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Enhancing staff’s sales capability;
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Training and coaching
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Gaining a greater share of lead referrals from their channels.
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Boosting effectiveness and efficiency by doing the right things right through aligning expectations, processes and people
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Improving leadership capability and adopting styles that engender customer service, staff retention, culture change, and sales revenue growth;
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Enhancing management capability to own and deliver the required P&L results.
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More effectively utilizing technology to enhance and underpin their business operations.
MUTUAL SUCCESS
Our mutual success is measured by our clients achieving a great return on their investment with us.
Our client’s achievements include: -
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Record revenue results, involving:
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Record occupancy, improved ACFI results, and RAD deposit levels;
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Increased HCP client numbers
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Significantly reduced HCP underspends
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Greater share of new resident leads and HCP cases from their key lead referrer providers;
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Improved enquiry to admission and HCP conversions;
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Improved prospective client experience due to the sales staff being seen by the clients as trusted advisors;
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Growth in staff’s personal confidence and capability.