Customer Experience

 

A large fast growing aged care organisation engaged Results Care Group to advise on becoming recognized and acknowledged by its clients for best in class customer sales experience.

 

The Need

 

The organization wanted to differentiate itself on the customer experience, and ensure its sales model; sales process and approach were scalable and consistent across the business, whilst improving its sales financial performance.

 

The Solution

 

Results Care Group conducted a collaborative review and proposed a number of recommendations on what was required to be recognized by clients as providing a best in class customer experience.

 

The Outcome

 

Results Care Group produced a number of recommendations relating to an appropriate sales organisational model, sales approach, sales and customer service capability training and coaching, and lead referrer channel management.